You can contact any office for information about the services we provide.
Making an Appointment
Anyone can have an appointment with an Initial Assessment and Planning worker for an assessment and information. We take self referrals but it is best to make an appointment so please call any office.
Housing Establishment Fund (HEF)
Each consumer will be assessed for eligibility to access the fund and we will ask for relevant financial information at the assessment.
Eligibility guidelines are listed on the Human Services website.
In general, HEF is used for:
- Rent in advance
- Rent in arrears
- Emergency accommodation.
Opening Doors, Transitional Housing and A Place To Call Home
The Goulburn/Ovens Murray Region Opening Doors manual contains relevant referral forms and resource prioritisation criteria.
For information about how to access Transitional Housing and the A Place To Call Home Program, please contact any office.Please note, we do not deliver ongoing homelessness support, but make referrals to these services.
If you are working with someone in public housing that needs assistance to maintain their tenancy, please refer to our Social Housing Advocacy and Support Program (SHASP). To access the program complete the referral form and submit it to email@example.com or any BeyondHousing office.
Aboriginal and Torres Strait Islander Support Program
If you are working with someone who is of Aboriginal or Torres Strait Islander decent who is living in an Aboriginal Housing Victoria or Public Housing property and has a tenancy at risk, please complete the referral form and submit it to firstname.lastname@example.org or to any BeyondHousing office.
Any agency can refer to the Aboriginal and Torres Strait Island Support Program.
If you’re working with someone who is struggling to find or keep their private rental tenancy, we offer a range of private rental support programs.
Our private rental support programs can assist with:
- Restoring people’s rental history
- Finding private rental housing
- Sustaining existing tenancies
- Providing information on rights, responsibilities and how the residential tenancy act works.
- Negotiating with landlords or Real Estate Agents
- Providing brokerage if needed, and where eligible
- Reviewing and explaining documents
- Preparing documents for VCAT hearings and appearing with people at VCAT
- Referral to specialist services if needed.
Private Rental Assistance Program (PRAP) is for people who are struggling to pay for their private rental, live in a caravan park or rooming house and want more suitable accommodation, or who find it hard to get a private rental.
Sustaining Tenancies at Risk (STAR) is for people living in private rental at risk of losing their tenancy due to rental arrears.
Tenancy Advocacy and Advice Program (TAAP) helps people in private rental who may be facing VCAT or who have difficulties with their landlord.
We own or manage well maintained properties that are an affordable housing option for people on low to moderate incomes. We house people in properties that suit their needs and work with many other community organisations to encourage sustainable, long-term tenancies. Rent is based on total household income.
Generally, tenants won’t pay more than 30% of total household income on rent. Successful applicants must be eligible for Commonwealth Rent Assistance and/or public housing in Victoria. Applications for community housing are held with the Department of Health and Human Services which manages the Victorian Housing Register.