Policies
- Code of Conduct
Download Policy - Compliments & Complaints
Download Policy - Privacy & Confidentiality
Download Policy
Tenant Policies
-
Eligibility & Allocation
- Calculating rent – long term housing properties
- Providing information about household income
- Rent and income reviews
- Response to changes in household circumstances
- Managing rent arrears
- Tenant hardship
-
Maintenance & Repairs
- Landlord responsibilities
- Tenant responsibilities
- Urgent repairs
- Managing tenant damages
- Changing needs of tenants
-
Rent
- Calculating rent – long term housing properties
- Providing information about household income
- Rent and income reviews
- Response to changes in household circumstances
- Managing rent arrears
- Tenant hardship
-
Sustaining Tenancies
- Tenant Engagement
- Linking tenants to Support
- Human Rights Considerations
-
Tenancy Management
- Inspections
- Priorit transfers
- Rent affordability and availability
- Recognition as a tenant (succession)
- Neighbourhood complaints and disputes
- Ending tenancies
-
Transitional Housing Management
- Initial Assessment and Planning
- Allocation
- Rent
- Tenancy Management
- Repairs and Maintenance
- Housing Establishment Fund (HEF)